ExtraMile Arena - COVID Protocols Ensuring Guest Health and Safety

ExtraMile Arena is committed to providing a safe, comfortable and enjoyable event experience for all fans and event participants. Providing this information is one step in achieving our objective that guests are familiar with the services and resources that we provide. The information being provided in this section are Arena specific policies. However, each show/event may have a specific outline for policies and/or their own unique set of rules written into their contracts. Please check each event page for event-specific information.

The health and safety of ExtraMile Arena guests, event participants and employees are a top priority for Boise State University. The following safeguards are in place at ExtraMile Arena to keep people safe.

Venue Safeguards:

Global Biorisk Advisory Council® (GBAC) STAR™ Facility Accreditation

This accreditation means that ExtraMile Arena has

  • Established and maintained a cleaning, disinfection, and infectious disease prevention program to minimize risks associated with infectious agents like the novel coronavirus (SARS-CoV-2)
  • The proper cleaning protocols, disinfection techniques, and work practices in place to combat biohazards and infectious disease
  • Highly informed cleaning professionals who are trained for outbreak and infectious disease preparation and response

ATP Testing

ExtraMile Arena conducts adenosine triphosphate (ATP) testing. This test can detect the amount of ATP, an enzyme that is present in all living cells, that remains after cleaning a surface and determine if cleaning and disinfection are producing the desired results. Enhanced cleaning and disinfection measures necessary to achieve consistent passing ATP scores, include the following:

  • Daily sanitizing and disinfecting of high-traffic areas with EPA approved solutions, sprayers and microfiber cloths that minimize cross contamination
  • Sanitizing before, during and after events, disinfecting high-traffic areas with EPA approved solutions, sprayers and microfiber cloths that minimize cross contamination.
  • Visual inspection of all areas to look for residual chemicals, dirt or stains
  • Restorative disinfection of all facility touchpoints after guest departures

Note - Arena ATP test results are consistently within the standards set for medical facilities.

Enhanced HVAC Practices

Enhanced heat, air, ventilation and cooling (HVAC) practices have been implemented to reduce airborne infectious aerosol (AIA).

  • Replaced air filters increasing the minimum efficiency reporting value (MERV) rating from 12 to 15.
  • Exchanging the air with 100% outside three times a day on event days (one hour prior to event, during event and post event) with the capacity to exchange the air in the building to 4.7 times per hour.

Arena Sanitation Procedures for Events

Trained ExtraMile Arena housekeeping staff use disinfection procedures prescribed by local biohazard removal specialists and the GBAC accreditation protocols.


30 minutes before the doors open housekeeping staff report to their assigned area to thoroughly disinfect touchpoint surfaces:

  • Restrooms: door handles/locks, sinks, stall hardware, baby changing stations and all dispensers
  • Concourses: door handles/bars/knobs, sanitizing dispensers, rope and stanchions

During Event

For the duration of the event, staff complete routine disinfection of the surfaces listed in the “Pre-Class or Event” procedures at a minimum frequency of every 30 minutes. Housekeeping staff members are also available to clean up spills or complete other sanitation as requested.

Post Event The post-event cleaning will consist of thorough disinfection using virus-eliminating agents in the following areas:

  • Seating bowls-seats and handrails applied with pressurized spraying systems.
  • Restrooms- all surfaces and fixtures cleaned and disinfected manually by our trained, in-house team
  • Entries/Exits, Concourses- disinfected manually

Remediation Protocols

Remediation protocols have been developed for addressing public health situations. If there is a confirmed case of COVID-19 or other highly contagious infectious disease identified during an event, the Arena will contact the appropriate public health representative to identify and implement the appropriate course of action.

Guest Safeguards:

Guest Health

If you are sick, living with someone who is sick, or experiencing the following symptoms, do not enter the Arena.

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Facial Coverings

Masks are optional in all university athletic and other event spaces, as well as in communal spaces including common areas. There may also be indoor events or programs that require masking based on the event sponsor’s requirements. If requirements change, then those updates will be listed on each event's unique event details page. Visit the Health Guidelines webpage for more information.

Sanitizing Stations and Wipes

Sanitizing stations and wipes are strategically located on all levels throughout the Arena.

Guest Ticketing

When events are ticketed, guests will be assigned designated seats using the Arena’s ticketing service provider, Ticketmaster. This allows for management of the situation in the event of a positive COVID-19 test.

  • Tickets will be scanned for facility access control.

Guest Seating

All seating follows current recommendations and best practices.

Queue Lines at Facility Entrances

Queue lines are constructed of bicycle rack style barricades spaced in a manner allowing space between lines. Entries have queues on the ground identifying where faculty, students and guests should stand to maintain appropriate distance while in line.

Guest Entry

Guests are encouraged to use an entry based upon seating location. Note - entries may change by event so keep an eye out for updates.

  1. Entrance 1 – Sections 18-22, 40-44 and 62-66
  2. Entrance 2 – Sections 1-6, 23-28 and 45-50
  3. Entrance 3 – Floor Seats and Sections 7-12, 29-34 and 51-56
  4. Entrance 4 – Sections 13-17, 35-39 and 57-61


For your safety, all guests entering are subject to a metal-detector screening, visual inspection, and bag inspection conducted by Arena security personnel. Refusal to agree to the search may result in non-admittance. Prohibited items include anything that can be deemed a threat to public safety regardless of permit. In the event that prohibited items are revealed during a search, guests may either return the item to their vehicle or the item will be confiscated. Confiscated items will be disposed of and not returned.

Prohibited items include, but are not limited, to:

  • Bags and/or purses bigger than 11" x 17" (Note - backpacks, regardless of size, are not allowed.  Bag exceptions may be made (but are not guaranteed) for bags necessary for medical or children needs.)
  • Weapons of any kind or items that could be used as a weapon (Leatherman, knives, brass knuckles, metal chains, sharp metal objects, pepper sprays, bullets, etc.)
  • Fireworks / Pyrotechnics of any kind
  • Laser pointers, glow sticks, or flashbulbs
  • iPads, Google Glass, Selfie-sticks, Laptops, Drones, Video/Audio Recorders
  • Outside food & beverage (cans, bottles, coolers, alcohol, etc.)
  • Artificial noise-makers (such as air horns, cowbells, etc.)
  • Wrapped packages
  • Objects that can be used as projectiles
  • Unapproved pamphlets, handouts, signs, banners, etc.
  • Animals (Exception: recognized service animals under titles II and III of the ADA)
  • Unauthorized chemicals
  • Beach Balls, Skateboards, roller blades, roller shoes
  • Any and all items/controlled substances that are illegal at the city, county, State, and/or Federal level or deemed suspicious due to quantity or uniqueness
  • Any other item deemed by security to be inappropriate for the event or a threat to public safety

Elevator Usage

Elevator access may be restricted and limited to maximum car occupancies.


  • All public restrooms on the concourses are open and available for use.
  • All restroom fixtures are open and plexiglass barriers have been installed between sinks and urinals.
  • Toilets, urinals, sinks and paper towel dispensers are all touchless.
  • Restroom capacities have been identified and labeled.
  • Guests are encouraged to use the restroom nearest to their seat to minimize cross traffic.


  • Plexiglass barriers have been installed at each point-of-sale location.
  • Guests are  encouraged to visit the concession stand nearest to their seat to minimize cross traffic.
  • Cleaning and sanitation of concession areas adhere to all Central District Health guidelines and recommendations.

If you have questions regarding any of this information, please contact the Arena at 208-426-1900 or