ExtraMile Arena - COVID Protocols Ensuring Guest Health and Safety

The health and safety of ExtraMile Arena guests, event participants and employees are a top priority for Boise State University. The following safeguards are in place at ExtraMile Arena to keep people safe.

Venue Safeguards:

Global Biorisk Advisory Council® (GBAC) STAR™ Facility Accreditation

This accreditation means that ExtraMile Arena has

  • Established and maintained a cleaning, disinfection, and infectious disease prevention program to minimize risks associated with infectious agents like the novel coronavirus (SARS-CoV-2)
  • The proper cleaning protocols, disinfection techniques, and work practices in place to combat biohazards and infectious disease
  • Highly informed cleaning professionals who are trained for outbreak and infectious disease preparation and response

ATP Testing

ExtraMile Arena conducts adenosine triphosphate (ATP) testing. This test can detect the amount of ATP, an enzyme that is present in all living cells, that remains after cleaning a surface and determine if cleaning and disinfection are producing the desired results. Enhanced cleaning and disinfection measures necessary to achieve consistent passing ATP scores, include the following:

  • Daily sanitizing and disinfecting of high-traffic areas with EPA approved solutions, sprayers and microfiber cloths that minimize cross contamination
  • Sanitizing before, during and after events, disinfecting high-traffic areas with EPA approved solutions, sprayers and microfiber cloths that minimize cross contamination.
  • Visual inspection of all areas to look for residual chemicals, dirt or stains
  • Restorative disinfection of all facility touchpoints after guest departures

Note - Arena ATP test results are consistently within the standards set for medical facilities.

Enhanced HVAC Practices

Enhanced heat, air, ventilation and cooling (HVAC) practices have been implemented to reduce airborne infectious aerosol (AIA).

  • Replaced air filters increasing the minimum efficiency reporting value (MERV) rating from 12 to 15.
  • Exchanging the air with 100% outside three times a day on event days (one hour prior to event, during event and post event) with the capacity to exchange the air in the building to 4.7 times per hour.

Arena Sanitation Procedures for Events

Trained ExtraMile Arena housekeeping staff use disinfection procedures prescribed by local biohazard removal specialists and the GBAC accreditation protocols.


30 minutes before the doors open housekeeping staff report to their assigned area to thoroughly disinfect touchpoint surfaces:

  • Restrooms: door handles/locks, sinks, stall hardware, baby changing stations and all dispensers
  • Concourses: door handles/bars/knobs, sanitizing dispensers, rope and stanchions

During Event

For the duration of the event, staff complete routine disinfection of the surfaces listed in the “Pre-Class or Event” procedures at a minimum frequency of every 30 minutes. Housekeeping staff members are also available to clean up spills or complete other sanitation as requested.

Post Event The post-event cleaning will consist of thorough disinfection using virus-eliminating agents in the following areas:

  • Seating bowls-seats and handrails applied with pressurized spraying systems.
  • Restrooms- all surfaces and fixtures cleaned and disinfected manually by our trained, in-house team
  • Entries/Exits, Concourses- disinfected manually

Remediation Protocols

Remediation protocols have been developed for addressing public health situations. If there is a confirmed case of COVID-19 or other highly contagious infectious disease identified during an event, the Arena will contact the appropriate public health representative to identify and implement the appropriate course of action.

Guest Safeguards:

Facial Coverings

Individuals are no longer required to wear facial coverings indoors or outdoors on campus, with some exceptions. Individuals who are not fully vaccinated are strongly encouraged to continue wearing facial coverings.

Sanitizing Stations and Wipes

Sanitizing stations and wipes are strategically located on all levels throughout the Arena.

Guest Ticketing

When events are ticketed guests will be assigned designated seats using the Arena’s ticketing service provider, Ticketmaster. This allows for management of staggered arrival times, de-densification at the entrances and in the concourses, regulation of socially distanced seating, and an ability to implement contact tracing in the event of a positive COVID-19 test.

  • Tickets will be scanned for facility access control.

Guest Seating

All seating follows current recommendations and best practices.

Queue Lines at Facility Entrances

Queue lines are constructed of bicycle rack style barricades spaced in a manner allowing space between lines. Entries have queues on the ground identifying where faculty, students and guests need to stand to maintain appropriate distance while in line. During events, Arena personnel are in place at each point of entry to monitor and assist in this effort.

Guest Ingress and Egress

Once inside, guests stay to the right side of the lobby as directed by rope and stanchions and directional signage. At points within the facility where space may be challenging to self-manage, Guest Services staff are in place to help with maintaining necessary spacing.

When leaving the Arena, Guest Services staff encourage guests to exit out the same entry they were assigned by the ticket corresponding with their designated seat. Additionally, guests are instructed to refrain from congregating in spaces outside the Arena.

Managing Concourse and Restroom Pedestrian Traffic

Concourses have been divided down the middle with a definite line separating foot traffic, a two-way plan that divides the concourse based on appropriate square footage. Line queuing and other protective measures are in place at restrooms and during events.

Distancing Before, During and Between Events

There are visual reminders of the need for spacing throughout the Arena, on concourses, in restrooms and other places where lines will form. During events, Guest Services staff are placed throughout the Arena at all levels to monitor and encourage spacing.

Guest Entry and Screening

  • Guests are assigned an entry based upon seating location.
  1. Entrance 1 – Sections 18-22, 40-44 and 62-66
  2. Entrance 2 – Sections 1-6, 23-28 and 45-50
  3. Entrance 3 – Sections 7-12, 29-34 and 51-56
  4. Entrance 4 – Sections 13-17, 35-39 and 57-61
  • Walk through magnetometer screening applies.
  • No bags are permitted (except as needed for medical conditions or child care needs)
  • No outside food or beverage are permitted (except as needed for medical conditions or child care needs)

Elevator Usage

Elevator access may be restricted and limited to maximum car occupancies.


  • All public restrooms on the concourses are open and available for use.
  • All restroom fixtures are open and plexiglas barriers have been installed between sinks and urinals.
  • Toilets, urinals, sinks and paper towel dispensers are all touchless.
  • Restroom capacities have been identified and labeled.
  • Guests are directed to the restroom nearest to their seat to minimize cross traffic.
  • Guest services staff are present at all restroom locations to monitor capacity and ensure spacing.


  • Only bottled water is made available at the concession stands.
  • Plexiglass barriers have been installed at each point-of-sale location.
  • Guests are directed to the concession stand nearest to their seat to minimize cross traffic.
  • Cleaning and sanitation of concession areas adhere to all Central District Health guidelines and recommendations.

If you have questions regarding any of this information, please contact the Arena at 208-426-1900 or [email protected].