Seating for guests with accessible needs and guests in wheelchairs is available on all levels of the arena. Accessible seating is available for purchase at the ExtraMile Arena Box Office, by calling 208-426-1766, online at www.ticketmaster.com. When ordering tickets to accommodate an accessibility issue, it is important to indicate that you require accessible seating so we can properly assist you.

Accessible Seating Platforms are now available on the Parquet, Mezzanine and Balcony levels. These platforms vary in size, and can accommodate accessible guests and up to 2 companions per space. Platform seating is available for purchase for commercial events, and available on a first-come, first-served basis for non-ticketed events. You can inquire for more information and how to purchase in these areas by calling our Box Office: (208) 426-1766.

The Arena reserves the right to address fraudulent purchases or requests for accessible seats to the extent provided by law. ADA ticket fraud includes, but is not limited to, the misrepresentation of a disability. Management reserves the right to take appropriate action regarding misrepresentation, which may result in relocation or revocation of tickets, ejection or forfeiture of payment on your seats.

An ADA-accessible golf cart shuttle service will be available to assist patrons traveling from the East Stadium Lot to ExtraMile Arena. Golf carts will transport patrons from the parking areas to a designated drop-off location near the arena entrance that best corresponds with their seating location.

All parking spots are available on a first-come, first-served basis. There are no reserved stalls. If you need close parking, we highly suggest pre-purchasing parking and arriving as early as possible.

Accessible parking is available in Lincoln Garage. Free shuttles are available to assist guests to and from the Arena.

It is highly recommended that guests with accessible needs pre-purchase designated parking along with their ticket purchase. These spaces, including van-accessible spaces, are designated for vehicles displaying a current state-issued disability placard or license plate. Accessible spaces are filled on a first-come, first-served basis so please plan accordingly. Please refer to the Parking section of this website for maps, directions, and more information.

For our accessible patrons' parking in the Lincoln Garage, a shuttle will be available from the Lincoln Garage to a drop-off point outside the arena (on Bronco Circle or Cesar Chavez Ln). Shuttles from the Lincoln Garage are available on an event-by-event basis. Click to view current ExtraMile Arena Parking Information.

A limited number of complimentary Assistive Listening Devices are available for hearing-impaired guests at all ExtraMile Arena events. Please contact one of our Guest Services Associates as you enter the building.

When checking out a device, guests will be required to leave valid identification such as a driver’s license, as collateral. Availability is based on first come requests.

Guests will be able to carry the following style and size bag into the venue:

• Clear bags that are plastic, vinyl or PVC and do not exceed 12” x 12” x 6”
• Any wallet or small purse that does not exceed 6.5” x 4.5” x 1.5”
  • An exception will be made for diaper and medical bags.
  • If you're unsure if your bag qualifies, please opt for a clear bag or no bag instead.
• Large bags or backpacks, regardless of size, are not permitted.

Bike racks can be found outside of Entry 3, Entry 1, near Entry 2 by Bronco Gym, and the Kineisology building. Lime scooters can be parked in designated parking areas found on the Lime app.

A free shuttle will run for 1.5 hours both pre and post-show. The shuttle will run between lots, delivering patrons to the Arena pre-show and back to the lots post-show.

Golf carts will be available on a first-come, first-served basis as demand allows patrons with accessible needs to and from arena entries to the parking lots. If you need golf cart assistance and are unable to locate one, one may not be available at that moment. Please see any available arena staff and they will be happy to assist you.

To increase efficiency with concessions sales and enhance customer experience, ExtraMile Arena will only accept credit/debit cards, phone payment apps, and prepaid debit cards. All ATMs have been removed. Reverse ATMs have been added to convert cash to prepaid debit cards at no cost to patrons. 

For more information, please visit the Cash-to-Card FAQ Page.

• Lobby 4

• Parquet level: P3 & P4, Nut Hut

• Mezzanine level: M3 & M4, Nut Hut (Section 26)

• Balcony level: B3& B4

All concession stands are equipped with an accessible service counter. Concessions staff will make necessary adjustments in selling procedures to accommodate accessible needs of our guests, as well as assist in comprehending the menu.

To increase efficiency with concessions sales and enhance customer experience, ExtraMile Arena only accepts credit/debit cards and contactless payment. All ATMs have been removed and reverse ATMs have been added to convert cash to prepaid debit cards at no cost to patrons.

For more information, visit the Cash-to-Card FAQ Page.

We highly recommend you plan your route to the arena based on your parking lot location. There are multiple ways to access the arena, but traffic tends to back up on Myrtle St to Broadway Avenue, to University Dr. Please see our Directions page to find the best route to your desired parking location!

DIRECTIONS TO EXTRAMILE ARENA

An elevator is located at Entry 1 with access to all concourse levels.

An elevator is located at Entry 2 with access to the Parquet and Mezzanine ONLY.

Should you require special assistance in reaching your seat, please contact us in advance or see any Guest Service staff member during the event.

ExtraMile Arena personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with mobility concerns, in the case of an emergency. Pay close attention to instructions from Guest Services Associates.

Please use Entry 3 for floor access.

ExtraMile Arena at Boise State University
1401 Bronco Lane
Boise, Idaho 83725-1285

The Drop Off and Pick Up Zone is located on Belmont Avenue, marked in light blue on the map above.

Address for Drop Off Location: 1217 W Belmont Cir, Boise, ID 83706

Disney Descendants, ZOMBIES, & Camp Rock Worlds Collide Concert Tour merchandise and cast-specific merchandise will be available at the following locations in the arena:

• Lobby 2 on the ground floor
• Lobby 3 on the ground floor

Note: There may be additional merchandise stands with limited product options on the Parquet level. For full merch line, please visit one of the stands above.

A dedicated, updated lactation room is available for those who require a more private location in which to feed or pump during events.

Location: Ground level in the hallway between Lobby 3 and Lobby 4 on the West side of the Arena.

If you need additional assistance, please ask the nearest arena staff member or representative and they'd be happy to help.

The room meets Federal and Idaho state requirements and is available for use.

All restroom facilities at ExtraMile Arena are designed to accommodate patrons with accessible needs.

For your safety, all guests entering the Arena are subject to a magnetometer screening, visual inspection and/or bag inspection conducted by Arena security personnel. Refusal to agree to the search may result in non-admittance. Prohibited items include anything that can be deemed a threat to public safety regardless of permit. In the event that prohibited items are revealed during a search, guests may either return the item to their vehicle or the item will be confiscated. Confiscated items will be disposed of and not returned.

In order to keep guests safe and reduce unnecessary touchpoints, the following items are prohibited:

• Weapons of any kind or items that could be used as a weapon (Leatherman, knives, brass knuckles, metal chains, sharp metal objects, pepper sprays, bullets, etc.)

• Non-clear bags larger than 6.5" x 4.5" x 1.5" and backpacks of any size

• Fireworks / Pyrotechnics of any kind 

• Laser pointers, glow sticks, or flashbulbs

• iPads, Google Glass, Selfie-sticks, Laptops, Drones, Video/Audio Recorders

• Outside food & beverage (cans, bottles, coolers, alcohol, etc.) 

• Artificial noise-makers (such as air horns, cowbells, etc.)

• Wrapped packages

• Objects that can be used as projectiles

• Unapproved pamphlets, handouts, signs, banners, etc.

• Animals (Exception: recognized service animals under titles II and III of the ADA)

• Unauthorized chemicals

• Beach Balls, Skateboards, roller blades, roller shoes

• Any and all items/controlled substances that are illegal at the city, county, State, and/or Federal level or deemed suspicious due to quantity or uniqueness

• Any other item deemed by security to be inappropriate for the event or a threat to public safety

In partnership with KultureCity, ExtraMile Arena is proud to be the first Certified Sensory Inclusive College Arena in the United States.

Location: Ground level in Lobby 3 on the West side of the Arena.

ExtraMile Arena is also equipped with complimentary Sensory Kits complete with: noise-canceling headphones, fidget toys, a weighted lap pad and a verbal cue card.

A guest in need of a Sensory Kit can request one from any of our Guest Services staff; that staff member will retrieve the bag. When checking out a bag, guests will be required to leave valid identification such as a driver’s license, as collateral. Availability is based on first come requests.

For assistance with the Sensory Room or Sensory Kits, please ask the nearest arena staff member or representative and they'd be happy to help.

Animals or pets of any kind are prohibited in ExtraMile Arena with the exception of trained service animals and service animals in training for guests with disabilities. Service animals are welcome inside the venue but must remain on a leash or in a harness at all times. Service animals will rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other ExtraMile Arena guests and employees may be asked to escort the animal off the premises.

Warning: Events may include the use of strobe lighting, haze, lasers, and/or pyrotechnics.

Everyone through the door, regardless of age, requires a ticket.

With mobile ticket delivery, your phone is your ticket. 

Use the following steps to access the information on your phone before getting to the Arena to ensure you are prepared to present your tickets at the entry.

1. Download the Ticketmaster app and sign in.

2. Tap "My Events" to locate your order and view your tickets.

3. To get in, you'll simply scan your ticket right from your phone.

Mobile Ticket Tips:

• Your barcode includes technology to protect it so screenshots will NOT be accepted at entry.  

• View your tickets before you go so they are loaded into the TM App, a timesaver if cell service is slow on the day of the event.

*** Save time by downloading tickets to your Apple Wallet or Google Pay digital wallet. ***

Accessible Seating Platforms are now available on the Parquet, Mezzanine and Balcony levels. These platforms vary in size, and can accommodate accessible guests and up to 2 companions per space. Platform seating is available for purchase for entertainment events, and available on a first-come, first-served basis for non-ticketed events. 

Accessible seating is reserved exclusively for patrons with accessible needs and their companions. Patrons purchasing accessible seating may purchase one (1) accessible seat and three (3) companion seats adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space. This policy ensures that we are able to accommodate all those that need accessible seating.

ExtraMile Arena is committed to working with patrons on a case-by-case basis to adequately accommodate individual needs. All ticket sales and exchanges are on a first-come/call, first-serve basis and will depend on ticket availability. There is no guarantee that any companion tickets will remain unsold and available.

Please contact Guest Services or the Box Office with further questions.

Guest Services staff wheelchair escorts are available at any entry point for transportation to and from seating areas.  As it is important that Arena wheelchairs remain available to escort all guests that request this assistance, please work with staff if you need help in finding accessible seating if not purchased at the time of the event.

For guests who wish to transfer to a seat from their wheelchair, we will store your wheelchair in a secure location. Our staff will make arrangements to return the wheelchair to you at the end of the event, or any other time you would prefer.